Customer Care

Cancellations cannot be accommodated after 24 hours of placing an order. Please ensure your purchase is a well-considered decision before proceeding. Feel free to contact us with any inquiries or concerns, and we'll do our utmost to assist you.

Our processing times may vary based on demand, but you can always find the most up-to-date processing and shipping information on our homepage.

Once your order is dispatched, you can anticipate domestic delivery within 5-10 business days and international delivery within 1-4 weeks. We utilize trusted carriers like Canada Post and UPS for shipping, but please be aware that we have no control over delivery timelines once your package is with the courier.

It's important to note that we are not liable for lost, stolen, or delayed packages once they are in the possession of the mail courier. If your tracking indicates delivery, but you suspect an issue, please reach out to us at for assistance in initiating an insurance claim for packages valued up to $100.

For digital downloads and e-gift cards, these will be immediately delivered to your email upon purchase.

Should you have any questions or concerns, do not hesitate to contact us at Your purchase implies agreement with these terms.

Buyers are responsible for any applicable customs and import taxes. Please be aware that we cannot influence customs-related delays.

We maintain a strict no returns or cancellations policy; all orders are considered final sale.

Our items are meticulously crafted by hand, and while we strive for perfection, minor imperfections may occasionally arise. If you require clarification or have inquiries about a particular item, please don't hesitate to reach out to us at Your satisfaction is of utmost importance to us, and we are here to assist with any queries you may have.